Covid 19

Level 2 Guidelines for Covid-19

At 11:59pm on September 8th 2021, all regions south of Auckland entered Alert Level 2 of the New Zealand Covid-19 Alert Levels.

As an essential service, our Funeral home remains open. We are determined to provide the best care and guidance for you at this difficult time. During Alert Level 2 we must operate under strict conditions, which are outlined below: Services
Gatherings of up to 50 people are allowed for funerals within our Funeral Home Chapel. Physical distancing and public health measures must be maintained, with attendees keeping 2 metres apart where possible (apart from with people within their extended bubble). Our Chapel is equipped with web streaming technology to ensure those unable to attend in person, can view the service from the safety of their own home. We are unable to hold any reception functions offering food or beverages, however, we have partnered with many local caterers who can deliver something special to your family home or take it with you after the service. It’s a chance for you to celebrate and toast your loved one, from within your household bubble.

Healthy Grieving
Know that you aren’t alone. These limitations will have an effect on the way we honour those we’ve lost but we are committed to helping you find innovative ways to connect with your loved ones and can still offer counselling over the phone.

Cremations and Burials – Under Alert Level 2
cremations and burials will still take place, Cemeteries and crematoria are open and we can liaise with your chosen crematorium or cemetery for their guidelines under Alert Level 2.

We will attempt to make arrangements via telephone and have paperwork completed electronically. If this is not possible for you for any reason please let us know. If required we will make an appointment for you to visit the funeral home. 

Only one representative may come to the funeral home if this is required.

Any person entering our funeral home will be asked to scan in by our friendly team. We will ask you for all your details so we can contact trace if needed.

Single ‘self-isolated family bubbles’ may make appointments to visit a loved one in our care so long as they are not unwell or are showing symptoms of Covid-19

Our Facilities
If you are required to come to us we will schedule a time for you to visit. Before and after your visit we will ensure all commonly touched objects and surfaces are cleaned. You can still contact us via email or telephone.

Please visit the government information website for more details – click here.

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