Covid 19

Level 3, Step 2 Guidelines for Covid-19

Hamilton and parts of the Waikato have moved to Alert Level 3  Step 2 from 11:59pm Tuesday 2nd November. As an essential service, our Funeral home remains open. We are determined to provide the best care and guidance for you at this difficult time. During Step 2 we must still operate under strict conditions, which are outlined below:

At  Alert Level 3 Step 2, up to 25 people can attend a funeral, tangihanga or burial. The 25 person limit does not include, the funeral director, the celebrant, members of the clergy or staff who are assisting.

This means you  can have a total of 30 people at a funeral or tangihanga – 25 guests and 5 staff.

We are here to help, talk to one of the funeral directors at Woolertons’ Funeral Home about specific arrangements – We can guide you on the best options for your situation, which may include livestreaming so others can take part in the service remotely.

Healthy Grieving
Know that you aren’t alone. These limitations will have an effect on the way we honour those we’ve lost but we are committed to helping you find innovative ways to connect with your loved ones and can still offer counselling over the phone.

Cremations and Burials – Under Alert Level 3.2
cremations and burials will still take place, Cemeteries and crematoria are open and we can liaise with your chosen crematorium or cemetery for their guidelines under Alert Level 3.

We will attempt to make arrangements via telephone and have paperwork completed electronically. If this is not possible for you for any reason please let us know. If required we will make an appointment for you to visit the funeral home.

Only one representative may come to the funeral home if this is required.

Spending time with the person who has died
2 family members from the same bubble as the deceased are allowed to dress their loved one. This must be carried out in the presence of an embalmer or funeral director.
You can go to view the deceased — the person who has died — by appointment with the funeral director. Deceased persons may be transported from the funeral home for viewing purposes at a private residence, church, mosque, hall, marae, or other venue.
Up to 10 people from the same bubble can view the deceased. The 10-person limit does not include staff who are attending. Other family can view the body by appointment, but only in their household bubbles, and with the 10-person limit. You can only go to view the deceased once. Your funeral director will work with you to make sure viewings are carried out in a safe way.
Everyone attending a viewing must wear a face covering.
Formal tangihanga involving large gatherings cannot take place at Alert Level 3. Families and communities must not carry out funerals themselves.
If you are attending a funeral or tangihanga, we recommend you:
-keep 2 metres away from people you do not live with
-avoiding physical contact, including harirū, hongi, kissing and hugging
-wear a face covering.

Our Facilities
If you are required to come to us we will schedule a time for you to visit. Before and after your visit we will ensure all commonly touched objects and surfaces are cleaned. You can still contact us via email or telephone.

Please visit the government information website for more details – click here.

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